Our Refund Policy

We value your satisfaction and strive to provide the best possible learning experience. Our refund policy has been designed with your needs in mind. Please carefully review the conditions under which a refund can be requested.


1. Enrolled and Completed Not More Than One Non-Free Preview Course

If you have enrolled in a course and have completed not more than one non-free preview course within 30 days from the date of purchase, you are eligible for a refund. To request a refund, please contact our support team at [email protected] with the following details:

  • Your full name
  • Course title
  • Date of purchase
  • Reason for requesting a refund

Please note that the refund will be processed back to your original payment method.


2. Completed the Entire Course with a Practice Score Above 90% and Failed the DBT Certification Exam

If you have completed the entire course with a practice score above 90% and have failed the DBT Certification exam, you are eligible for a refund. To request a refund, please contact our support team at [email protected] with the following details:

  • Your full name
  • Course title
  • Date of purchase
  • Practice score
  • Date and result of the DBT Certification exam

Please note that the refund will be processed back to your original payment method.

Exclusions:

Refunds will not be granted if you:

  • Request a refund after 30 days from the date of purchase
  • Have completed more than one non-free preview course
  • Have not met the conditions for either refund scenarios

For any further questions or assistance, please contact our support team at [email protected]. We will be happy to help.